Refund and Cancellation Policy

Last Updated: June 2026

Booking Cancellation

Customers may request cancellation of a booking before the scheduled rental period begins.

Refund Eligibility

Refund eligibility depends on the timing of cancellation and any applicable administrative fees.

Approved refunds will be returned using the original payment method whenever possible.

No-Show Policy

Failure to collect a vehicle without prior notice may result in cancellation without refund.

Vehicle Availability

In the unlikely event that a reserved vehicle becomes unavailable, TRANSIQO LTD may offer a suitable alternative or provide a refund where applicable.

Processing Time

Approved refunds are generally processed within a reasonable period depending on the payment provider and financial institution involved.

Contact

For cancellation or refund enquiries, please contact our support team using the contact information available on our website.